Policy & Research
The Maine Water Assistance Program is a limited-time program to assist Maine residents who may have fallen behind or had difficulty paying their drinking water and wastewater bills. The program provides direct payments to water and sewer utilities on behalf of customers.
This program is available to income-qualified Maine households who receive their water through public water or wastewater utilities and have an account in their name. It covers unpaid bill balances, property liens for water utility non-payment and bills for customers facing a disconnection notice. The program may also provide a credit to eligible households to defray future water costs.
You may be eligible for the Maine Water Assistance Program if you:
60% median income, based on household size
To apply for the Maine Water Assistance Program you MUST provide copies of the documents listed below. Without all of these documents your application will be incomplete and NOT processed for payment.
to this address:
MaineHousing, Energy & Housing Services, 26 Edison Drive, Augusta, ME 04330
** Make sure to include all documents with your application. Without all supporting documentation, your application will be incomplete and NOT processed. **
An applicant has the right to appeal and to receive an informal review and in some cases a fair hearing. If an Applicant chooses to submit a request for an informal review, Applicants must submit a written appeal request for an informal review no later than:
Written requests for appeal may be mailed to MaineHousing, 26 Edison Drive, Augusta, Maine 04330.
Informal Review: Informal reviews are intended to provide a minimum hearing requirement and are not as elaborate as fair hearings. An applicant may request, in writing, an informal review for any dispute. The informal review will be conducted by a person other than the one who made or approved the decision under review or a subordinate of this person. MaineHousing will review the file, conduct necessary research, and give the applicant an opportunity to present written or oral objections to the decision under review. In rendering a decision MaineHousing will evaluate the accuracy of the calculations, the level of documentation provided by the applicant, and the accuracy of the decision. MaineHousing will communicate the results of the review to the applicant.
Fair Hearing: MaineHousing will provide an applicant an opportunity for a fair hearing if the applicant’s claim for assistance has been denied, or not acted upon with reasonable promptness, or the applicant disputes the benefit amount. MaineHousing will also provide an applicant an opportunity for a fair hearing if the applicant is required to refund an overpayment.